7, Oduduwa Crescent7, Oduduwa Crescent XE Jet

Sky High Luxury

Position: Passenger Service Supervisor (PSS)

Ref: XE1619

Location: Lagos, Abuja

Reporting to: Station Manager

Job Summary:

The PSS oversees job duties of the PSE (i.e., assist passengers through arrival and check-in processes; offer support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).

Core Responsibilities:

  • Supervise the on-time performance of all passenger and cargo activities with the highest level of service delivery
  • Ensure the attainment of Xejet’s on-time departure priority
  • oversee all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations
  • function as turnaround and ramp coordinator
  • Ensure post flight activities are completed such as compilation and dispatch of TLS, reconciliation of flight coupons and assemble flight file so that future queries can be dealt with
  • Supervise Passenger service executives, security personnel, ramp coordinators, and Baggage Handlers etc.
  • Ensure that disruptions or unusual situations are attended to safely and legally with minimum risk to the airline
  • Ensure that all flights are with correct and appropriate passenger and baggage manifest before departure
  • Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence
  • Supervise and coordinates daily activities of employees to ensure safe and effective operations
  • Monitor and enforce safe working habits in accordance with stipulated regulations, Unifi policies and safety procedures, and all applicable laws
  • Enforce company policies and procedures, including disciplinary action, and promotes Xejet policies on professional conducts, and diversity
  • Ensures that all sales reports and flight summaries including flown coupons are sent on time to the appropriate unit / collection office
  • Investigate and respond to employee relations issues in a timely manner
  • Communicates with manager concerning any problems or issues
  • Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Other Duties Assigned

  • Minimum of Bachelor’s degree honors’ or HND in any field
  • A minimum of two (2) years’ experience in airline passenger service

Apply Here

Position: Passenger Service Supervisor (PSS)