7, Oduduwa Crescent7, Oduduwa Crescent XE Jet

Sky High Luxury

Position: Passenger Service Executive (PSE)

Ref: XE1618

Location: Lagos, Abuja

Reporting to: Station Manager

Job Summary

The PSE is assigned the responsibility of providing all necessary help and support to passengers as required by the airline which may include check in, baggage processing, reservations and ticketing, boarding of flights, greeting arriving passengers, handling of VIPs, providing special passenger assistance, and handling customer complaints.

Core Responsibilities:

  • Provide travel assistance to passengers traveling through airports and other Xejet approved hubs
  • Provide travel and other related advisory information to passengers about flight times, boarding gate changes, delays, and other germane information
  • Provide a welcome service to passengers at Check in, and at other customer service touch points and to assist in smoothing the customer journey through the airport
  • Handle customer complaints, help in resolving disputes, and refer problem cases to supervisors for further attention
  • Process boarding passes, baggage recording, baggage tags, check identification documents, and direct passengers to boarding halls/gates
  • Ensure ground handling services (check-in, sales, boarding of passengers) are carried out according to established Xejet processes
  • Be active on the airport floor to assist passengers with any problems that may arise, such as directions, information for completing security processing, and urgent flight information.
  • Coordinate with other ground staff to arrange special requirements / services for passengers who require assistance
  • Ensure all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
  • Ensure receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
  • Assist passengers with lost and found queries, such as passports, personal items, and baggage queries
  • Act as liaison with the contact center team in delivering all elements of the Xejet travel experience
  • Exhibit competent company and product knowledge
  • Handle sales, ticketing and reservation and diverse forms of ticket modifications, and document them according to Xejet operating procedures
  • Listen to passenger feedback and ensure that feedback is noted and taken on board
  • Multitask effectively while maintaining a high level of customer service
  • Other duties as assigned such as turnaround coordination, etc.
  • Other duties assigned

  • Minimum of Bachelor’s degree honors’ or HND in any field
  • A minimum of two (2) years’ experience in airline passenger service

Apply Here

Position: Passenger Service Executive (PSE)